Returns & Refund Policy | PureNest Store
PureNest Store
Returns & Refund Policy
At PureNest, we want you to shop with confidence. Please review our returnand refund policy before placing an order on www.purenesteco.com.
Returns & Refund information is important for every customer shopping with PureNest. Our Returns & Refund process is designed to be clear, fair, and easy to understand.
Please review this Returns & Refund Policy before placing an order so you understand your eligibility for returns, exchanges, and refunds. This Returns & Refund Policy explains the conditions that apply to damaged items, incorrect products, cancellations, and approved refund requests.
If you have any questions regarding our Returns & Refund procedures, please contact our support team for assistance. We are committed to making the Returns & Refund experience as smooth and transparent as possible for all customers.
1. Store Information
This website is operated by AROVA NEW LTD.
Registered address:71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.
For return or refund support, please contact us at contact@purenesteco.com.
2. Return Eligibility
To be eligible for a return, the item must be unused, undamaged, and in its original condition with all included accessories, manuals, parts, and packaging where applicable.
Products that show signs of misuse, improper installation, damage, missing parts, or wear caused after delivery may not be eligible for return or refund.
3. Return Request
To request a return, please contact us at contact@purenesteco.com with your order details and a clear explanation of the issue.
Please do not send any item back before contacting us and receiving return instructions. Items returned without approval may not be accepted.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and clear photos or videos showing the issue.
After reviewing the case, we may offer a replacement, refund, or another suitable solution depending on the condition of the product and the issue reported.
5. Refunds
Once your return request or issue is reviewed and approved, your refund will be processed to the original payment method used at checkout.
Please note that banks and payment providers may take additional time to complete and display the refund on your account.
6. Non-Refundable Cases
Refunds may not be approved for items damaged by misuse, incorrect installation, neglect, improper handling, normal wear, accidental damage, or use outside the product’s intended purpose.
Shipping fees, customs duties, import taxes, and local charges may be non-refundable unless required by applicable law or approved by PureNest.
7. Exchanges
Exchanges may be offered when an item is defective, damaged, or incorrect and replacement stock is available. If a replacement is not available, we may offer a refund or another suitable solution.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at contact@purenesteco.com.
Once an order has been processed, shipped, or sent to our supplier for fulfillment, changes or cancellations may no longer be possible.
9. Supplier Fulfillment Notice
Some products are shipped directly from our manufacturing partners or suppliers. After you place an order, the product is sent to the supplier for processing and fulfillment.
Because processing may begin quickly, return, exchange, and cancellation requests must be reviewed according to the order status and product condition.
10. Contact Us
If you have any questions about returns, refunds, exchanges, or order issues, please contact us at contact@purenesteco.com.